As soon as you receive your order, if you have a problem with the sizing or some other cause for dissatisfaction, you have 30 days from the date of delivery to return the product.
The product must be barnd new, unused.
The product must be returned in the same conditions it arrived in and with the original packaging. In case of Two Broters Shoes (Two Brothers Shoes box + Dust bags ).
In case of other products, product must be return witout opening the original packaging.
All returns should be sent to our Central Office within 30 days of the original purchase.
The purchaser will not be refund for the shipping return cost under any circumstances.
1) If you wish to return a product you should send and e-mail to firstname.lastname@example.org Subject: Return or Exchange.
2) Ship (send) the products to our main office:
Calle Alonso Cano 61
3) Once we receive the items in our main office, we will check products and verify if they must be accepted as a Return or Exchange, also they are in perfect conditions, new and unsed. If so, we will refund the price payed in the same same credit card that was used to pay for the purchase or the specified bank account, depending on the method of payment originally used.
The shipping cost for return or exchanges will be covered by the customer, except We do not accept shipping carriage forward.
If the return is due to Sánchez Brothers (Defective product or it is not what was ordered) we will refund the return shipping cost and product price within 20 working days at the same time.
If the product is returned for a different reason (The product fits correctly but is not to your liking), the cost of the shipping and the return will be charged to the customer and excluded from the cost of the merchandise.
In the case of exchange, the purchaser is responsible for all the shipping costs related to the transaction. Once we have received the returned item/s, we will send out the new model/size, bearing in mind that the customer will have to wait a 60 days (time to manufacture) the new model chosen by the customer.